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Plan your visit to the 9/11 Memorial & Museum | Opening hours, location, tips, & more

A living memento for those who survived and the brave hearts who risked their lives for others, the 9/11 Memorial Museum is a must-visit when in New York. Stay on this page to find out everything you need to know about visiting the 9/11 Museum including timings, best time to visit, how to get there, & more!

9/11 Memorial & Museum opening hours

9/11 Memorial Museum opening hours

Best time to visit the 9/11 Memorial & Museum

The best time to avoid the rush is between 10 AM and 12 PM. The off-season and the first two hours of the morning is the best time to visit the museum. Also, booking advance tickets will be best to beat the crowd and save time. 

Post-lunch hours and weekends are quite busy at the Memorial & Museum, and Mondays can get quite crowded because of the free entry into the museum. Visiting the 9/11 Memorial Museum on the rest of the weekdays and mornings can help you beat the crowd. 

9/11 Memorial & Museum location

Getting to the 9/11 Memorial & Museum

visit 9/11 Memorial Museum

By subway

Duration: 20 minutes

Closest station: Fulton Street

Lines A, C, 1, 2, and 3, will get you to Chambers Street, while lines A, C, J, Z, 2, 3, 4, and 5 stop at Fulton Street. You can also take trains 2 or 3 trains to Park Place, train E to the World Trade Center, and train R or 1 to Rector Street or Cortlandt Street.

visit 9/11 Memorial Museum

By train

Duration: 30 minutes

Closest station: World Trade Center terminal

If you're traveling from New Jersey, you can catch the PATH train to get to the 9/11 Museum. You can drive to the Harrison station in New Jersey, park your car there, and then catch the PATH train to the World Trade Center.

9/11 Memorial Museum

By bus

Duration: 25 minutes

Closest stop: Fulton Street

Bus numbers M20, M22, and M55 will get you to the 9/11 Museum & Memorial. The closest stations depending on where your starting point is, are at Broadway and Thames Street, Trinity Place and Rector Street, South End Avenue between Liberty Street and Albany Street, and Vesey Street between North End Avenue and West Street.

visit 9/11 Memorial Museum

By taxi/car

Duration: 15 - 20 minutes

To get to the 9/11 Museum by taxi, you can either hail a local cab or book an Uber or Lyft through your phone. If you're driving down, please note that parking near lower Manhattan is limited. The museum is approximately 6 miles away from the Empire State Building. You can either drive through Greenwich Village or take FDR Drive.

Parking facilities near the 9/11 Museum

9/11 Memorial Museum parking

The 9/11 Memorial Museum doesn’t offer any parking facilities. However, many paid parking facilities are available nearby:

Know before you visit the 9/11 Museum

Facilities
Visiting with family
Rules & regulations
Dining
Shop
Stay
Nearby
visit 9/11 Memorial Museum | facilities
  • Information kiosk: There is an Information Desk available at the Museum Concourse Lobby at the 9/11 Museum.
  • Audio guides: To explore the museum by yourself, you can avail of audio guides from the Information Desk. 
  • Restrooms: There are public washrooms available in Oculus at the 9/11 Museum. 
  • Gift shop: There is also a gift shop at the 9/11 Museum where you can find T-shirts, coins, and various other mementos from your visit.
visit 9/11 Memorial Museum
  • Oversized bags aren’t allowed inside the museum. Try to keep important items in two mid-sized bags instead of carrying an oversized one. 
  • Facilities including cafes and water fountains are non-serviceable, so carry some snacks for the kids.
  • Carry enough drinking water, or you can buy it inside the museum.
  • Restrooms are equipped with baby-changing facilities.
  • Strollers are permitted inside the museum, however, the museum staff may ask you to fold your stroller in case it's too big or disrupts the exhibition spaces in any way.
9/11 Memorial Museum
  • Photography: Personal photography is permitted inside the 9/11 Museum.
  • Security: Security screening is mandatory for all visitors. 
  • Artworks: Do not touch any work in the museum.
  • Smoking: Smoking is not allowed inside the 9/11 museum. 
  • Mobile phones: Put the mobile phone in silent mode while visiting the museum.
  • Tribute items: Tribute items must not exceed 19 x 17 x 8 inches.
9/11 Memorial Museum nearby restaurants

After a tiring day, take a break and grab a bite at the nearby restaurants of the 9/11 Memorial Museum. 

  • Dos Toros Taqueria: A Mexican cuisine restaurant serving dine-in and takeaway, Dos Toros Taqueria is known for its Californian-style tacos. The restaurant is just 0.5 miles away from the 9/11 Museum. 
  • DIG: An American restaurant offering seasonal fruits and vegetables. The place is just 0.5 miles away from the 9/11 Museum. 
  • Mezze on the River: Indulge in a delicious spread of Mediterranean cuisine as you overlook the Hudson River. This restaurant is just 0.8 miles away from the museum.
9/11 museum gift shop
9/11 Memorial Museum hotels nearby

Budget-friendly: Pod Brooklyn Hotel, Holiday Inn Manhattan-Financial District, Hotel Mimosa

Mid-range: Mr. C Seaport, The Standard, East Village, The Broome Hotel New York

Luxury: The New York EDITION, Crosby Street Hotel, Casa Cipriani New York

Empire State Building by 9/11 Memorial Museum

Accessibility measures at the 9/11 Museum

Entering the museum
Physical disabilities
Hearing impairments
Visual impairments
Services upon request
9/11 Memorial Museum accessibility

Accessible areas: There are several accessible entrances to the 9/11 Memorial identified by the wheelchair symbol. The single entrance to the 9/11 Museum is also accessible by wheelchair. All the floors of the museum have elevator access and there is also a ramp to head to the overlook.

Care partners: Free admission is available for a care partner for any individual with disabilities. You can request a free ticket for your care partner once you have purchased your own ticket by sending an email to access@911memorial.org.

9/11 Memorial Museum accessibility

Wheelchairs: Manual wheelchairs are available for free upon request on a first-come-first-serve basis. You can ask one of the uniformed museum staff members for assistance. You can also reserve a wheelchair by sending an email to access@911memorial.org

Service animals: Service animals are welcome into the 9/11 Memorial Museum. 

Toilets: All the public restrooms have wheelchair-accessible stalls.

9/11 Memorial Museum accessibility

Transcripts: Transcripts are available for both audio and video guides. For video guides, open captioning is provided in the video. For audio guides, there are captions provided on labels, transcripts, or monitors. 

Assistive Listening System: The 9/11 Museum is equipped with induction loops that transmit audio signals directly to the hearing aid devices.

9/11 Memorial Museum accessibility

Descriptive audio guides: The audio guides available at the museum also include an audio description tour to allow visually impaired visitors to independently explore the exhibits through detailed descriptions. 

American Sign Language: There is an American Sign Language video tour also available with their audio guides at the 9/11 Museum. You can ask for these devices at the information desk. 

Readers: You can ask for a reader if you need to navigate through the touchscreen interactive exhibits. You can request assistance at the Information Desk and a staff member will escort you through the exhibit.

9/11 Memorial Museum accessibility

For each of the following requests, make sure to send an email to access@911memorial.org to receive the necessary assistance. 

Sign language interpretation: Sign language interpretation is available free of cost for guided tours and public programs. You will have to raise your request 2 weeks in advance. You can also request International or other sign language interpretations 3 weeks in advance. The museum will try its best to arrange for the same.

Verbal description guided tours: You can also avail a verbal description guided tour at the 9/11 Museum. You will have to place a request for this 3 weeks in advance. 

Sighted guide: Sighted guides are available for visually impaired visitors upon advanced request.

What to see at the 9/11 Memorial & Museum?

9/11 Memorial Museum Exhibit
9/11 Memorial Museum Artifacts
9/11 Memorial Museum Memorial Glade

Memorial Glade

Pay tribute to the heroic efforts of rescue and recovery workers through the Memorial Glade, a dedicated space honoring their selfless contributions, featuring a pathway symbolizing strength, endurance, and the resilience displayed in the face of adversity.

9/11 Memorial Museum Survivor Tree
9/11 Memorial Museum Twin Pools

Twin Pools

Reflect at the Twin Pools, the somber and contemplative memorials built upon the footprints of the original Twin Towers, where cascading waterfalls flow into reflecting pools, surrounded by the engraved names of the nearly 3,000 individuals who lost their lives in the attacks.

9/11 Memorial Museum Special events

Visitor Tips 

  • Visiting the 9/11 Memorial Museum early in the mornings and on weekdays would be a great idea as you will find smaller crowds at these hours. 
  • Start the tour from the Museum and end the tour at the Memorial. 
  • The tragedy that happened here may be quite heavy for children. We suggest that you think twice before bringing in your little ones.  
  • Before visiting, download the audio guide of the 9/11 Memorial Museum for a better experience. 
  • Set aside at least 2-3 hours to explore the museum without having to rush through the exhibits. 
  • Entry to the Memorial is always free, however, the Museum has an entrance charge. Entry to the Museum is free on Mondays from 3.00 pm.



Book 9/11 Museum tickets & tours

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Go City New York Explorer Pass: 104 Attractions
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Frequently asked questions about visiting the 9/11 Memorial & Museum

Where is the 9/11 Memorial Museum?

The 9/11 Memorial Museum is located at 180 Greenwich St, New York, NY 10006, United States.

What are the 9/11 Museum's opening hours?

The 9/11 Museum is open from Wednesday to Monday between 9 AM and 7 PM.

What are the 9/11 Memorial's opening hours?

The Memorial is open daily from 8 AM to 8 PM.

Can I visit the 9/11 Memorial Museum?

Yes, you can buy a 9/11 Museum ticket to visit the museum. You can also enter the museum for free on Mondays after 3 PM. 

Why should I visit the 9/11 Memorial Museum?

The museum was made to give a tribute to the approximately 3000 lives that were sacrificed here during the 9/11 and 1993 attacks. The museum signifies courage, sacrifice, and resilience. 

Can I visit the 9/11 Memorial Museum for free?

You can visit the 9/11 Memorial free of cost on any day. You can get free access to the 9/11 Museum on Mondays after 3 PM.

How do I book tickets to visit the 9/11 Memorial Museum?
How much does it cost to visit the 9/11 Memorial Museum?

The entry ticket to the 9/11 Memorial Museum will cost you around $30. But you can also book guided tours, the price for which will depend on the type of ticket you pick.

What is the best time to visit the 9/11 Memorial Museum?

The best time to visit the 9/11 Memorial Museum is early morning during the weekdays. This time of the day experiences fewer crowds as compared to the weekends.

What are the 9/11 Memorial Museum opening hours?

The 9/11 Museum is open from Wednesdays to Mondays from 10 AM to 5 PM. The 9/11 Memorial is open every day from 9 AM to 8 PM. Get Detailed Opening Hours

Can I visit the 9/11 Memorial Museum in a group?

Yes, you can definitely visit the 9/11 Memorial Museum as a group. You can also book guided tours to the 9/11 Museum as they usually occur in a group.

Can I visit the 9/11 Memorial Museum with kids?

Yes, you can bring kids to the 9/11 Museum. However, it is not recommended due to the tragedy that happened here.

Is the 9/11 Memorial Museum wheelchair-friendly?

Yes, the 9/11 Memorial Museum is wheelchair friendly.

How long does it take to visit the 9/11 Memorial Museum?

It takes around 2-4 hours to explore the entire 9/11 Memorial and Museum.

Is it worth visiting the 9/11 Memorial Museum?

The 9/11 Museum pays respects to everyone whose lives were affected by this devastating terrorist attack. At this museum, you can hear first-person stories about how the attack affected thousands of people. There are also many artifacts and collections that allow you to put the pieces of this tragic incident together.