Visit 9/11 Museum | Opening Hours, Location, Tips & More

Visiting 9/11 Museum

A living memento for those who survived and the brave hearts who risked their lives for others, the 9/11 Memorial Museum signifies human courage, dignity, and sacrifice. Paying respects to the nearly 3,000 people killed in the February 26th, 1993 and September 11th, 2011 terrorist attacks, the Museum is located at the former World Trade Complex site.

9/11 Memorial Museum: Visitor Information at a Glance

9/11 Memorial Museum
  • What are the 9/11 Memorial Museum Opening Hours?

Museum hours: Wednesdays to Mondays from 10 AM to 5 PM

Memorial hours: Every day from 9 AM to 8 PM

  • Where is the 9/11 Memorial Museum located? 

The 9/11 Memorial Museum is located at 180 Greenwich St, New York, NY 10007, United States. Find it on Maps

9/11 Memorial Museum Opening Hours

9/11 Museum Opening Hours:

Wednesdays to Mondays: 10 AM to 5 PM, last entry at 3:30 PM

Closed on Tuesdays

9/11 Memorial Opening Hours: 

Everyday: 9 AM to 8 PM

  • How long does it take to tour the 9/11 Memorial Museum? 

To explore the entire museum along with the memorial, we suggest that you set aside at least 2-3 hours. 

Best Time To Visit 9/11 Memorial Museum

The best time to avoid the rush is between 10 AM and 12 PM. The off-season and the first two hours of the morning is the best time to visit the museum. Also, booking advance tickets will be best to beat the crowd and save time. 

Post-lunch hours and weekends are quite busy at the Memorial & Museum, and Mondays can get quite crowded because of the free entry into the museum. Visiting the 9/11 Memorial Museum on the rest of the weekdays and mornings can help you beat the crowd. 

9/11 Memorial Museum Location

9/11 Memorial Museum

Address: 180 Greenwich St, New York, NY 10006, United States 

Find on map

The 9/11 Memorial & Museum resides within the archeological heart of the World Trade Center. Being one of the most impactful sites in New York, the 9/11 Memorial Museum is enveloped by various other places to visit. 

Closest landmarks: The Madame Tussauds (272 m) and Grand Central Terminal (903 m) 

Getting to 9/11 Memorial Museum

9/11 Memorial Museum

By Metro

Duration: 20 minutes

You can easily reach the 9/11 Museum by taking public transport such as the Metro. Take the metro/subway from 42 St-Port Authority Terminal to the Fulton Street station. From here, the museum is just a 5-minute walk.

9/11 Memorial Museum

By Taxi/Car

Duration: 15 - 20 minutes

If you want to reach the 911 Museum quickly then hop into a private taxi or a personal car from 42 St-Port Authority Terminal. You can easily find a taxi from anywhere in the city. The journey from 42 St-Port Authority Terminal will take around 15-20 minutes.

9/11 Memorial Museum

By Bus

Duration: 25 minutes

If you wish to explore the city locally, hop on a bus from the Port Authority Bus Terminal to Broadway or Liberty Station. The distance is 7 km and the journey takes around 20 minutes. You can easily walk from the station to the museum. The bus operates 5 times a day from Monday to Friday. 

Parking Facilities Near the 9/11 Memorial Museum

9/11 Memorial Museum

The 9/11 Memorial Museum doesn’t offer any parking facilities. However, many paid parking facilities are available nearby:

  • SP+ Parking: 5-minute walk from the 911 Memorial Museum
  • 250 Vesey Street: 2-minutes walk from the 911 Memorial Museum
  • NYC Parking 100 William Garage Corp: 10-minute walk from the 911 Tribute Museum

Know Before You Visit 9/11 Museum

Covid-19 Safety Measures
Facilities
Visiting with Family
Rules & Regulations
Dining
Stay
9/11 Memorial Museum

While visiting the 9/11 Memorial and Museum, one should follow the health & safety protocols, including:

  • Masks are optional but highly appreciated. 
  • Do not enter the museum if you have fallen sick or are noticing any irregular symptoms. 
  • Facilities including cafes and water fountains are currently closed.
9/11 Memorial Museum

Information Kiosk: There is an Information Desk available at the Museum Concourse Lobby at the 9/11 Museum.

Audio Guides: To explore the museum by yourself, you can avail audio guides from the Information Desk. 

Restrooms: There are public washrooms available in Oculus at the 9/11 Museum. 

Gift shop: There is also a gift shop at the 9/11 Museum where you can find T-shirts, coins, and various other mementos from your visit.

9/11 Memorial Museum
  • While planning a trip with family, it’s normal to have oversized bags. However, oversized bags aren’t allowed inside the museum. Thus, try to keep the important things in two mid-sized bags instead of having an oversized one. 
  • Facilities including cafes and water fountains are non-serviceable, so carry some snacks for the kids.
  • Carry enough drinking water, or you can buy it inside the museum.
9/11 Memorial Museum

Photography: Personal photography is permitted inside the 9/11 Museum.

Security: Security screening is mandatory for all visitors. 

Artworks: Do not touch any work in the museum.

Smoking: Smoking is not allowed inside the 9/11 museum. 

Mobile phones: Put the mobile phone in silent mode while visiting the museum.

9/11 Memorial Museum

After a tiring day, take a break and grab a bite at the nearby restaurants of the 9/11 Memorial Museum. 

  • Dos Toros Taqueria: A Mexican cuisine restaurant serving dine-in and takeaway, Dos Toros Taqueria is known for its Californian-style tacos. The restaurant is just 0.5 miles away from the 9/11 Museum. 
  • DIG: An American restaurant offering seasonal fruits and vegetables. The place is just 0.5 miles away from the 9/11 Museum. 
  • Sauce & Barrel: This is a place for every Italian Cuisine lover and is just 0.5 km away from the 9/11 Museum.
9/11 Memorial Museum

Budget-Friendly: Pod Brooklyn Hotel, Holiday Inn Manhattan-Financial District, Hotel Mimosa

Mid-Range: Mr. C Seaport, The Standard, East Village, The Broome Hotel New York

Luxury: The New York EDITION, Crosby Street Hotel, Casa Cipriani New York

Accessibility Measures at 9/11 Museum

Entering the Museum
Physical Disabilities
Hearing Impairments
Visual Impairments
Services Upon Request
9/11 Memorial Museum

Accessible Areas: There are several accessible entrances to the 9/11 Memorial identified by the wheelchair symbol. The single entrance to the 9/11 Museum is also accessible by wheelchair. All the floors of the museum have elevator access and there is also a ramp to head to the overlook.

Care Partners: Free admission is available for a care partner for any individual with disabilities. You can request a free ticket for your care partner once you have purchased your own ticket by sending an email to access@911memorial.org.

9/11 Memorial Museum

Wheelchairs: Manual wheelchairs are available for free upon request on a first-come-first-serve basis. You can ask one of the uniformed museum staff members for assistance. You can also reserve a wheelchair by sending an email to access@911memorial.org

Service Animals: Service animals are welcome into the 9/11 Memorial Museum. 

Toilets: All the public restrooms have wheelchair-accessible stalls.

9/11 Memorial Museum

Transcripts: Transcripts are available for both audio and video guides. For video guides, open captioning is provided in the video. For audio guides, there are captions provided on labels, transcripts, or monitors. 

Assistive Listening System: The 9/11 Museum is equipped with induction loops that transmit audio signals directly to the hearing aid devices.

9/11 Memorial Museum

Descriptive Audio Guides: The audio guides available at the museum also include an audio description tour to allow visually impaired visitors to independently explore the exhibits through detailed descriptions. 

American Sign Language: There is an American Sign Language video tour also available with their audio guides at the 9/11 Museum. You can ask for these devices at the information desk. 

Readers: You can ask for a reader if you need to navigate through the touchscreen interactive exhibits. You can request assistance at the Information Desk and a staff member will escort you through the exhibit.

9/11 Memorial Museum

For each of the following requests, make sure to send an email to access@911memorial.org to receive the necessary assistance. 

Sign Language Interpretation: Sign language interpretation is available free of cost for guided tours and public programs. You will have to raise your request 2 weeks in advance. You can also request International or other sign language interpretations 3 weeks in advance. The museum will try its best to arrange for the same.

Verbal Description Guided Tours: You can also avail a verbal description guided tour at the 9/11 Museum. You will have to place a request for this 3 weeks in advance. 

Sighted Guide: Sighted guides are available for visually impaired visitors upon advanced request.

Book Your 9/11 Museum Tickets

Direct Entry 9/11 Memorial Tickets

Free Cancellation
Instant Confirmation
Mobile Ticket
Flexible Duration
Audio Guide
More details +

9/11 Ground Zero Tour with Skip the Line Tickets

Free Cancellation
Instant Confirmation
Mobile Ticket
1 hr. 30 min.
Guided Tour
More details +

Combo Guided Tour of Statue of Liberty, 9/11 Memorial & Wall Street

Free Cancellation
Instant Confirmation
Mobile Ticket
5 hr.
Audio Guide
Guided Tour
More details +

: Go City | New York Explorer – Choose 2, 3, 4, 5, 6, 7, or 10 Attractions

Free Cancellation
Mobile Ticket
Flexible Duration
More details +

Visitor Tips 

  • Visiting the 9/11 Memorial Museum early in the mornings and on weekdays would be a great idea as you will find smaller crowds at these hours. 
  • Start the tour from the Museum and end the tour at the Memorial. 
  • The tragedy that happened here may be quite heavy for children. We suggest that you think twice before bringing in your little ones.  
  • Before visiting, download the audio guide of the 9/11 Memorial Museum for a better experience. 
  • Set aside at least 2-3 hours to explore the museum without having to rush through the exhibits. 
  • Entry to the Memorial is always free, however, the Museum has an entrance charge. Entry to the Museum is free on Mondays from 3.00 pm.

Frequently Asked Questions About Visiting the 9/11 Memorial Museum

Q. Where is the 9/11 Memorial Museum?

A. The 9/11 Memorial Museum is located at 180 Greenwich St, New York, NY 10006, United States. Find it on Maps

Q. Can I visit the 9/11 Memorial Museum?

A. Yes, you can buy a ticket to visit the museum. You can also enter the museum for free on Mondays after 3 PM. 

Q. Why should I visit the 9/11 Memorial Museum?

A. The museum was made to give a tribute to the approximately 3000 lives that were sacrificed here during the 9/11 and 1993 attacks. The museum signifies courage, sacrifice and resilience. 

Q. Can I visit the 9/11 Memorial Museum for free?

A. You can visit the 9/11 Memorial free of cost on any day. You can get free access to the 9/11 Museum on Mondays after 3 PM.

Q. How do I book tickets to visit the 9/11 Memorial Museum?
Q. How much does it cost to visit the 9/11 Memorial Museum?

A. The entry ticket to the 9/11 Memorial Museum will cost you around $30. But you can also book guided tours, the price for which will depend on the type of ticket you pick.

Q. What is the best time to visit the 9/11 Memorial Museum?

A. The best time to visit the 9/11 Memorial Museum is early morning during the weekdays. This time of the day experiences fewer crowds as compared to the weekends.

Q. What are the 9/11 Memorial Museum opening hours?

A. The 9/11 Museum is open from Wednesdays to Mondays from 10 AM to 5 PM. The 9/11 Memorial is open every day from 9 AM to 8 PM.

Q. Can I visit the 9/11 Memorial Museum in a group?

A. Yes, you can definitely visit the 9/11 Memorial Museum as a group. You can also book guided tours to the 9/11 Museum as they usually occur in a group.

Q. Can I visit the 9/11 Memorial Museum with kids?

A. Yes, you can bring kids to the 9/11 Museum. However, it is not recommended due to the tragedy that happened here.

Q. Is the 9/11 Memorial Museum wheelchair-friendly?

A. Yes, the 9/11 Memorial Museum is wheelchair friendly.

Q. How long does it take to visit the 9/11 Memorial Museum?

A. It takes around 2-4 hours to explore the entire 9/11 Memorial and Museum.

Q. Is it worth visiting the 9/11 Memorial Museum?

A. The 9/11 Museum pays respects to everyone whose lives were affected by this devastating terrorist attack. At this museum, you can hear first-person stories about how the attack affected thousands of people. There are also many artifacts and collections that allow you to put the pieces of this tragic incident together.