9/11 Memorial & Museum Tickets & Tours

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9/11 Memorial & Museum | A tribute to the brave

The 9/11 Memorial Museum commemorates the events of September 11, 2001 - the lives lost, and the stories of its survivors and first responders. It is a reminder of stories of compassion, leadership, and change for New Yorkers, and the world. The 9/11 Museum is the only one of its kind that exists as a reminder of a tragedy. Discover a unique experience and connect with the victims and survivors with 9/11 Museum tickets.

Things to know before booking your 9/11 Museum tickets

  1. While there is no age restriction, this attraction may not be suitable for children under 10 years.
  2. The 9/11 Museum commemorates the tragic events of September 11, 2001, and it can be an emotionally overwhelming experience due to the exhibits, artifacts, and personal stories on display. It's important to be prepared for a somber and emotional experience.
  3. For guests with disabilities, the museum and memorial are both wheelchair accessible. Additional tools like audio guides, sighted guides, sign language tours, and more are available for an efficient visit.
  4. Service animals are allowed inside the premises but pets are not.
  5. All guests are required to maintain appropriate behavior and conduct at all times given the somber nature of the museum and memorial.
  6. Strollers are permitted inside.

Which 9/11 Museum ticket is best for you?

9/11 Museum tickets

If you’re budget-conscious

Go for: Entry tickets

  • Get timed entry to the 9/11 Museum with this ticket, along with access to all of the current exhibitions.
  • Explore historical artifacts and memorials, the National September 11 Memorial, the Survivor Tree, & Memorial Glades.

Guide: Free downloadable audio guide

Recommended tours:

Tickets to 9/11 Museum & Memorial

9/11 Museum tickets

If you’re looking for an in-depth experience

Go for: Guided tours

  • With tickets to a guided tour, not only do you get priority entrance access but you also get a complete lowdown on the museum’s history. 
  • Discover untold stories and explore the different highlights of the 9/11 Museum with an expert guide. 
  • This ticket also includes a 60-minute guided tour of the 9/11 Ground Zero. 

Guide: Expert tour guide

Recommended tours:

9/11 Ground Zero Guided Tour with Skip the Line Tickets

9/11 Museum tickets

If you want to explore beyond

Go for: Combo tickets

  • Get a guided tour of New York City’s greatest landmarks - The Statue of Liberty, the 9/11 Memorial & Wall Street. 
  • Starting on Wall Street, explore the history of the location, then visit the 9/11 Memorial Museum for a guided tour. 
  • Catch the ferry to Liberty Island, and marvel at the beauty of the Statue of Liberty, and its history at the Liberty Island Museum. 

Guide: Expert tour guide (only for the combo ticket)

Recommended tours:

Guided Tour of Statue of Liberty, 9/11 Memorial & Wall Street
Go City New York Explorer Pass: Choose 2 to 10 Attractions
Go City New York All-Inclusive Pass: 104 Attractions

Discounted tickets: Children between 7 to 17 and seniors above 65 get discounted tickets.

Cancellation policy: Cancel your tickets up to 24 hours before your visit for a full refund.

What to see at the 9/11 Memorial & Museum?

9/11 Memorial Museum tickets
9/11 museum tickets

Plan your visit to the 9/11 Memorial & Museum

Timings
Getting there
Facilities
Tips & guidelines
Store
Stay
9/11 Memorial Museum hours

Facilities inside 9/11 Memorial & Museum
  • Toilets: Restrooms are available throughout the museum. 
  • Seating: There are benches available at the Concourse Lobby, Memorial Hall, Foundation Hall, Ramp, and within the exhibitions. 
  • Quiet space: Reflecting on 9/11 Studio is a designated quiet space in the museum. You can ask one of the staff members to direct you. 
  • Wi-Fi: All guests can avail of free Wi-Fi inside the museum.
  • Coatroom: All large bags, backpacks, & large umbrellas must be checked in. All bags are subject to security screening.
Audio guides at the 9/11 museum
  • You can either choose audio, guided, or self-guided tours, based on your needs.
  • Please carry a valid photo ID to avail reduced ticket pricing.
  • Visitors may place items of tribute only in designated areas aside from the Memorial Pool.
  • Please note that while there are no restrictions, the 9/11 Memorial Museum may not be appropriate for children below the age of 10.
  • While personal photography is permitted, flash photography or professional photography is not permitted, unless otherwise authorized by the museum.
  • Re-entry within the premises after exit is not permitted. 
  • Smoking and consuming alcohol are not permitted throughout the museum's premises.
  • No four-legged animals other than service animals are allowed on the premises. 
9/11 Museum tickets
9/11 Memorial Museum tickets

Budget: Holiday Inn Manhattan, U.S. Pacific Hotel, Radisson Hotel Wall Street, & 31 Street Broadway Hotel.

Mid-range: Millennium Downtown New York City, Madison LES Hotel, & DoubleTree by Hilton New York Downtown.

Luxury: Four Seasons Hotel New York Downtown, Conrad New York Downtown, & Casa Cipriani New York (Rooms & Suites).

Accessibility at the 9/11 Museum

Accessible transportation
For the physically disabled
For the hearing impaired
For the visually impaired
9/11 Memorial Museum accessibility

Most of the public transportation in lower Manhattan, including buses and trains, have wheelchair-accessible entrances. The following transports are accessible by wheelchair. 

  • NYC transit buses: M5, M9, and M20
  • Train stations: Chambers Street 1, 2, 3 subway stations, WTC Cortlandt 1 subway station, Fulton Street A, C, J, Z, 2, 3, 5 subway station, and Brooklyn Bridge/City Hall 4, 5, 6 subway station.

The accessible pick-up/drop-off location for privately owned vehicles is at the intersection of Liberty Street and Trinity Place. 

Ramp: There is a ramp that leads towards the overlook that can be easily navigated by staying on the right. Visitors can also use the elevator to reach the lower levels.

9/11 Memorial Museum tickets
  • Wheelchair accessibility: There are several entrances to the Memorial, marked with the wheelchair symbol. All commonly used mobility devices are also permitted on the premises.  Visitors can also make use of the manual wheelchairs and wheeled walkers available free of charge at the reception. 
  • Navigation: Every level of the museum has accessible escalators and elevators, next to the stairs. All areas open to the public are wheelchair accessible. The Memorial pool parapets are designed so a seated or shorter person may have the same view of the Memorial voids, and can access the inscriptions.
  • Service animals: Service animals are welcome on the premises.
  • Care partners: Free admission is offered to a care partner, accompanying a differently abled individual. Request the ticket, after purchasing your ticket, by sending an email to the memorial office.
9/11 Memorial Museum accessibility
  • Assistive Listening System: Induction loop transmitters compatible with hearing aids and cochlear implants are installed wherever there is audio around the museum.
  • Captioning and transcripts: Open captioning or transcripts are available for all the installations that feature audio. For videos, captions are on the screen. For simply audio, captions are provided nearby on a printed card, or monitor.
  • Sign language tour and interpretation: An ASL video tour is available with audio guides, details of the events of 9/11, and personal accounts. The ASL devices are available at the Information Desk. ASL Interpretation is available free of cost with the guided tours, provided 2 weeks’ notice is given via email. 
  • Real-time captioning: Real-time captioning for events and programs is available with a 3-week notice.
9/11 Memorial Museum tickets
  • Readers: Staff members are available throughout the museum to assist visitors in navigating the touch screen interactive exhibits. You can request this service at the Information Desk.
  • Sighted guides: Sighted guides are available to assist with the navigation of the Museum on advance notice.
  • Verbal description tours: Guided verbal description tours are available at the 9/11 Memorial Museum upon request with a 3-week notice.
  • Audio description: The Audio Description tour included in the audio guide allows blind visitors to independently explore the Museum while listening to descriptive personal accounts, the history, and the events of 9/11. It is VoiceOver compatible with IOS devices, and the device is provided at the Information Desk.

NOTE: For all special requests that require notice, please send an email to access@911memorial.org.

Frequently asked questions about 9/11 Museum tickets

Where can I purchase 9/11 Museum tickets?

You can purchase 9/11 Museum tickets online.

Are 9/11 Museum tickets available online?

Yes, the 9/11 Museum tickets are available for purchase online.

Are there discounts available on 9/11 Museum tickets?

Children between 7 to 17 years and seniors above 65 get discounted ticket rates.

What is the cancellation policy on my 9/11 Museum tickets?

You can cancel your 9/11 Museum tickets up to 24 hours before the experience and get a full refund.

Does the 9/11 Museum have skip-the-line tickets?

Yes, 9/11 Museum skip-the-line tickets are available online. You can also choose a guided tour for priority access.

Does the 9/11 Museum have guided tours?

Yes, book a 9/11 Museum guided tour for a more in-depth experience.

What is the best way to buy 9/11 Museum tickets?

It is best to book 9/11 Museum tickets online for discounts and convenience.

What is the price of 9/11 Museum tickets?

Tickets for the 9/11 Museum experience are priced at $33 and above.

Is it worth visiting the 9/11 Museum and Memorial?

The 9/11 Memorial Museum commemorates the sacrifices that many people made during the events of the 9/11 attacks. The Museum is a tribute to everyone who lost their lives and also to the efforts and unity that people showed in rescuing the survivors. Visiting the 9/11 Memorial Museum allows you to connect with all the lost souls and take pride in the resilience of humanity.

Where is the 9/11 Museum located?

The 9/11 Museum is located at 180 Greenwich Street, in Lower Manhattan, New York, United States. Find it on Maps.

What are the 9/11 Museum opening hours?

The 9/11 Museum is open from Wednesdays to Mondays from 9 AM to 7 PM.

What are the 9/11 Memorial opening hours?

The 9/11 Memorial is open every day from 8 AM to 8 PM.

When is the best time to visit the 9/11 Museum?

The best time to visit the 9/11 Museum is early morning within an hour of its opening when crowds are lesser and you can take your time exploring the museum.

Is the 9/11 Museum wheelchair accessible?

Yes, the 9/11 Museum is entirely wheelchair accessible. Standard manual wheelchairs and wheeled walkers are available free of charge for use in the museum and can also be reserved.

Are audio guides available at the 9/11 Museum?

Yes, you can download the audio guide app at the 9/11 Museum and explore the place at your own pace.

Does the 9/11 Museum have parking facilities?

While the 9/11 Museum does not provide parking and on-street parking is limited, the Battery Parking Garage and Harrison PATH station parking facilities are convenient paid parking options near the museum.