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- Inside
- Exhibits
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- Survivor Tree
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- 9/11 Memorial
- Ground Zero
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9/11 Memorial & Museum Tickets & Tours
Headout is an authorized and trusted partner of the venue, offering curated experiences to enjoy this attraction. This is not the venue's website.
- Secure an insightful journey into the past with your ticket, unlocking the layers of the 9/11 Memorial & Museum.
- Get access to the poignant Historical Exhibition, narrating 9/11, Pentagon, and Flight 93 chronicles.
- The Foundation Hall reveals an imposing last column and the resilient slurry wall, tales of strength in adversity.
- Don't miss this chance to intimately connect with a day that reshaped history, each artifact telling a deeply personal story.
- Among the white oak trees, find the Survivor Tree; not just any tree but a symbol of hope that endured against all odds.
- For an even more insightful experience opt for the Ground Zero tour with skip-the-line tickets to the Museum.
- Secure an insightful journey into the past with your ticket, unlocking the layers of the 9/11 Memorial & Museum.
- Get access to the poignant Historical Exhibition, narrating 9/11, Pentagon, and Flight 93 chronicles.
- The Foundation Hall reveals an imposing last column and the resilient slurry wall, tales of strength in adversity.
- Don't miss this chance to intimately connect with a day that reshaped history, each artifact telling a deeply personal story.
- Among the white oak trees, find the Survivor Tree; not just any tree but a symbol of hope that endured against all odds.
- For an even more insightful experience opt for the Ground Zero tour with skip-the-line tickets to the Museum.
Inclusions
- 9/11 Museum timed-entry ticket
- Access to the Museum's current exhibitions
- Access to 9/11 Memorial, Survivor Tree, and Memorial Glades
- Free Wi-Fi
- 9/11 Memorial & Museum $2 service fee
- Ground Zero Guided Tour & 9/11 Museum Skip-the-Line Tickets (optional)
- There are no age restrictions, however, the exhibition may not be appropriate for visitors younger than 10 years of age.
- Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial. All public restrooms have wheelchair-accessible stalls.
- Service animals are allowed at the Memorial.
- All visitors and baggage are subject to security screening, including any personal mobility devices.
- You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
- Explore Ground Zero with a guide and access the 9/11 Museum with skip-the-line tickets, saving time and money.
- With a guide personally connected to 9/11, hear stories of resilience starting at St. Paul’s Chapel, a refuge during the attacks.
- Visit the 9/11 Memorial and see the Survivor Tree, and Reflecting Absence, the largest man-made waterfalls in North America.
- Go on a self-guided tour of the 9/11 Museum. Discover first-person stories and artifacts that bring the events of 9/11 to life, at your own pace.
- See the Oculus, a striking symbol of renewal, and the One World Trade Center entrance, enhancing your understanding of the site's rebirth.
- Explore Ground Zero with a guide and access the 9/11 Museum with skip-the-line tickets, saving time and money.
- With a guide personally connected to 9/11, hear stories of resilience starting at St. Paul’s Chapel, a refuge during the attacks.
- Visit the 9/11 Memorial and see the Survivor Tree, and Reflecting Absence, the largest man-made waterfalls in North America.
- Go on a self-guided tour of the 9/11 Museum. Discover first-person stories and artifacts that bring the events of 9/11 to life, at your own pace.
- See the Oculus, a striking symbol of renewal, and the One World Trade Center entrance, enhancing your understanding of the site's rebirth.
Inclusions
- Tour of Ground Zero, including outside St. Paul’s Chapel
- Local guide with a personal connection to 9/11
- Guided visit to the 9/11 Memorial
- 9/11 Museum skip-the-line entry ticket
Ground Zero Tour
St. Paul’s Chapel:
Visit this historic church, which miraculously survived the 9/11 attacks despite being just a block away.
9/11 Memorial:
Pay your respects to the victims of 9/11 at the World Trade Center Memorial site.
9/11 Museum:
Explore the museum on a self-guided tour featuring collections of media, memorabilia, and personal stories.
Oculus:
See the stunning One World Trade Center entrance, a symbol of resilience and renewal.
- It is recommended that you spend a couple of hours in the museum, but you’re welcome to stay for as long as it’s open.
- You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Combos
Combo (Save 8%): One World Observatory + 9/11 Memorial & Museum Tickets
from $80.90
$74.61
8% off
- Save time and money with a combo ticket to One World Observatory and 9/11 Memorial & Museum, both located within walking distance in Lower Manhattan.
- At One World Obsrevatory skip the box office with timed entry and marvel at 360-degree views of New York City from the top of One World Trade Center.
- Ascend in SkyPod elevators, explore interactive exhibits like the Horizon Grid, and enjoy the See Forever® Theater experience.
- Pay tribute at the Memorial Pools, stand in awe of the Survivor Tree, and gain insights into the events and aftermath of September 11, 2001.
- Delve into the stories and artifacts of 9/11 at the Museum, with access to current exhibitions that honor the victims, survivors, and heroes of the attacks.
- Save time and money with a combo ticket to One World Observatory and 9/11 Memorial & Museum, both located within walking distance in Lower Manhattan.
- At One World Obsrevatory skip the box office with timed entry and marvel at 360-degree views of New York City from the top of One World Trade Center.
- Ascend in SkyPod elevators, explore interactive exhibits like the Horizon Grid, and enjoy the See Forever® Theater experience.
- Pay tribute at the Memorial Pools, stand in awe of the Survivor Tree, and gain insights into the events and aftermath of September 11, 2001.
- Delve into the stories and artifacts of 9/11 at the Museum, with access to current exhibitions that honor the victims, survivors, and heroes of the attacks.
Inclusions
One World Observatory
- Skip-the-box-office (ticketing counter), timed entry to One World Observatory
Access to:
- Observatory levels
- SkyPod elevators
- Horizon Grid
- See Forever® Theater
9/11 Memorial and Museum
- 9/11 Memorial and Museum timed entry ticket
- Access to current exhibitions, Survivor Tree, and Memorial Glades
One World Observatory
- Tip: Don't miss adding your place of origin to the guest registry at the Global Welcome Center.
- This ticket allows you to arrive at your selected time and skip the ticket purchase lines, but you still need to go through security lines.
- This experience is wheelchair accessible.
9/11 Memorial and Museum
- Tip: Pay respects at FDNY Memorial Wall, opposite World Trade Center, honoring firefighters lost on 9/11, at Engine 10/Ladder 10 firehouse.
- There are no age restrictions, however, the exhibition may not be appropriate for visitors younger than 10 years of age.
- Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial. All public restrooms have wheelchair-accessible stalls.
- Service animals are allowed at the Memorial.
- These tickets can't be cancelled or rescheduled.
Combos
Combo (Save 5%): 9/11 Memorial & Museum Tickets + 15-Min NYC Helicopter Tour
from $262
$248.90
5% off
- Visit the 9/11 Memorial & Museum, then soar over the city on a helicopter with one ticket! Save money and time with the attractions located nearby.
- Explore the 9/11 Memorial & Museum's 11,000+ artifacts and exhibitions, telling the story of the tragedy.
- Pay your respects at the twin reflecting pools and the Survivor Tree, symbols of resilience. Explore other areas like the historical exhibition and the Foundation Hall.
- Enjoy a 15-minute helicopter ride for panoramic views of NYC's landmarks like Statue of Liberty, Empire State Building, and Central Park.
- Take in aerial views of 9+ attractions with live commentary from your pilot and noise-canceling headsets, this experience is a must for any NYC visitor!
- Visit the 9/11 Memorial & Museum, then soar over the city on a helicopter with one ticket! Save money and time with the attractions located nearby.
- Explore the 9/11 Memorial & Museum's 11,000+ artifacts and exhibitions, telling the story of the tragedy.
- Pay your respects at the twin reflecting pools and the Survivor Tree, symbols of resilience. Explore other areas like the historical exhibition and the Foundation Hall.
- Enjoy a 15-minute helicopter ride for panoramic views of NYC's landmarks like Statue of Liberty, Empire State Building, and Central Park.
- Take in aerial views of 9+ attractions with live commentary from your pilot and noise-canceling headsets, this experience is a must for any NYC visitor!
Inclusions
9/11 Memorial & Museum Tickets
- 9/11 Memorial Museum timed-entry ticket
- Access to the Museum's current exhibitions
- Access to 9/11 Memorial, Survivor Tree, and Memorial Glades
- 9/11 Memorial & Museum $2 service fee
- Free Wi-Fi
15-Minute NYC Helicopter Tour
- 12 to 15-min shared helicopter tour
- Aerial view of 9+ attractions
- Live commentary by the pilot
- Noise-cancelling headsets
Sights covered during the helicopter tour:
- Statue of Liberty
- Ellis Island
- One World Trade Center
- Chelsea Piers
- The Intrepid
- Times Square
- Empire State Building
- Chrysler Building
- and more popular attractions
9/11 Memorial & Museum Tickets
- Tip: Don't miss the white oak trees at the memorial, each unique in its growth pattern, symbolizing the individuality of the lost souls.
- This experience is wheelchair and pram/stroller accessible.
- Ramps and elevators are available at the venue for easy access.
- Your guide dogs and service animals are welcome at the venue.
15-Min Standard NYC Helicopter Tour
- Tip: Keep your camera ready, you'll want to capture Times Square's neon bustle from this unique vantage point.
- Children under 2 don’t require tickets but must sit on an adult's lap.
- The weight limit is 275 pounds or 125 kg per passenger, passengers who weigh more than this or close to this may have to wait for a flight that can safely accommodate their weight.
- The helicopter does not fly over Manhattan but up the Hudson, beside Manhattan.
- Book your tickets in advance as the New York Helicopter Tour sells out quickly.
- Plan your tour at the start of your NYC trip to account for potential rescheduling due to weather conditions.
- You can cancel these tickets up to 48 hours before the experience begins and get a full refund.
- If you want to visit several attractions and prefer a flexible itinerary, this pass is for you! Access any number of attractions you choose with this pass valid for 60 days from initial use.
- Instead of paying around $130 for individual tickets to the Empire State Building, Edge Deck, and the 9/11 Museum, you can get a 3-choice pass for $109, saving you $21.
- Your pass gives you access to the Big Bus hop-on hop-off tour, Yankees game tickets, and activities like Harbor Lights Cruise. See the full list of attractions here.
- Pick from a 2, 3, 4, 5, 6, 7, or 10-choice pass to tailor your trip to what excites you the most.
- If you want to visit several attractions and prefer a flexible itinerary, this pass is for you! Access any number of attractions you choose with this pass valid for 60 days from initial use.
- Instead of paying around $130 for individual tickets to the Empire State Building, Edge Deck, and the 9/11 Museum, you can get a 3-choice pass for $109, saving you $21.
- Your pass gives you access to the Big Bus hop-on hop-off tour, Yankees game tickets, and activities like Harbor Lights Cruise. See the full list of attractions here.
- Pick from a 2, 3, 4, 5, 6, 7, or 10-choice pass to tailor your trip to what excites you the most.
Inclusions
- Choice of 2/3/4/5/6/7/10 of New York's top attractions
- Valid for 60 days from the first use
- Museums: 9/11 Memorial and Museum, Museum of Modern Art, Guggenheim Museum & more
- Attractions: Empire State Building, Edge, LEGOLAND® Discovery Center New Jersey & more
- Cruises: Harbor Lights Cruise, Statue at Sunset Cruise, Liberty Cruise & more
- Guided tours: Lower East Side Food and Culture Walking Tour, Rockefeller Center Tour, Brooklyn Bridge Guided Bike Tour & more
- Access to hop-on hop-off bus tours
- Activities: Central Park Bike Tour, Harlem Jazz Series & more
- Get complete details here
- Certain attractions require prior bookings. For full details check out official websites.
- You can only visit each attraction once with this pass.
- First, download the app from the confirmation email. Use your order confirmation number to add your pass to your phone. Once you visit your first attraction, your pass will be activated!
- Feeling old school? You can also print your pass at home using the link in your confirmation email. You can also show this version of your pass on your phone.
- Get access to pre-recorded commentary, suggested itineraries, a handy map, and more, available at your fingertips!
- Your pass is activated as soon as you visit your 1st attraction and is valid for 60 days before it runs out. The days needn't be consecutive.
- Non-validated passes are valid for 2 years from the date of purchase.
- Free cancellation anytime before the start of your experience
- These tickets are valid for 24 months from the date of purchase.
- Imagine one ticket for 100+ attractions and tours! With this pass, it’s possible. Choose your days and visit as many attractions as you want.
- This pass is great if you want to see it all in a few days, including the Empire State Building, the Edge Observation Deck, and the 9/11 Memorial and Museum.
- Activities like Radio City Music Hall tour, Broadway & Times Square walking tour, and Big Bus hop-on hop-off tour are also a part of your pass. See the full list of attractions here.
- Pick a digital pass that suits your schedule—options range from 1 to 10 days—and pack in as many attractions as you can!
- Imagine one ticket for 100+ attractions and tours! With this pass, it’s possible. Choose your days and visit as many attractions as you want.
- This pass is great if you want to see it all in a few days, including the Empire State Building, the Edge Observation Deck, and the 9/11 Memorial and Museum.
- Activities like Radio City Music Hall tour, Broadway & Times Square walking tour, and Big Bus hop-on hop-off tour are also a part of your pass. See the full list of attractions here.
- Pick a digital pass that suits your schedule—options range from 1 to 10 days—and pack in as many attractions as you can!
Inclusions
- 1/2/3/4/5/7/10 days validity
- Museums: Museum of Broadway, American Museum of Natural History, Guggenheim Museum & more
- Attractions: Empire State Building, LEGOLAND® Discovery Center, One World Observatory & more
- Cruises: Liberty Super Express Cruise, Statue at Sunset Cruise & more
- Guided tours: Greenwich Village at Night Walking Tour,
- Activities: Central Park Full Day Bike Rental by Unlimited Biking, Escape Virtuality & more
- Access to hop-on hop-off bus tours
- Get complete details here
- Certain attractions require prior bookings. For full details, check out the official websites.
- You can only visit each attraction once with this pass.
- First, download the app from the confirmation email. Use your order confirmation number to add your pass to your phone. Once you visit your first attraction, your pass will be activated!
- Feeling old school? You can also print your pass at home using the link in your confirmation email. You can also show this version of your pass on your phone.
- Get access to pre-recorded commentary, suggested itineraries, a handy map, and more, available at your fingertips!
- Your pass is activated as soon as you visit your 1st attraction and is valid for the number of calendar days (not 24-hour periods) chosen over 2 weeks. For example, if you select a 3-day pass and visit an attraction on Monday afternoon, your pass is valid for the remainder of Monday and the consecutive days opted for.
- Free cancellation anytime before the start of your experience
- These tickets are valid for 24 months from the date of purchase.
City Cards
New York CityPASS®: Choose 5 Attractions
😇 Book with flexibility - no date selection needed
- Discover New York's top attractions with CityPASS, saving up to 41% on admission to 5 attractions with skip-the-line access.
- Save the hassle of buying individual tickets to the Empire State Building Observatory, American Museum of Natural History and Intrepid Museum.
- Visit the Guggenheim Museum, and 9/11 Memorial & Museum, and get access to Circle Line Sightseeing CruisesIntrepid Sea with this handy pass.
- Get admission to the top 5 attractions in NYC with this one CityPASS. It's all you need for a seamless and unforgettable experience in the city!
- Guarantee your visit to the Empire State Building Observatory and American Museum of Natural History, then select 3 more from a curated list of six iconic attractions.
- Discover New York's top attractions with CityPASS, saving up to 41% on admission to 5 attractions with skip-the-line access.
- Save the hassle of buying individual tickets to the Empire State Building Observatory, American Museum of Natural History and Intrepid Museum.
- Visit the Guggenheim Museum, and 9/11 Memorial & Museum, and get access to Circle Line Sightseeing CruisesIntrepid Sea with this handy pass.
- Get admission to the top 5 attractions in NYC with this one CityPASS. It's all you need for a seamless and unforgettable experience in the city!
- Guarantee your visit to the Empire State Building Observatory and American Museum of Natural History, then select 3 more from a curated list of six iconic attractions.
Inclusions
- Pass valid for 9 days
- Museums: Intrepid Museum, Guggenheim Museum, 9/11 Memorial & Museum & more
- Attractions: Empire State Building Observatory, Top of the Rock Observation Deck
- Cruises: Ferry Access to the Statue of Liberty and Ellis Island, Circle Line Sightseeing Cruises
- Get complete details here
- Certain attractions require prior bookings. For full details check out official websites.
- You can only visit each attraction once with this pass.
- After purchasing the New York CityPASS, you will receive a mail with the pass, which you can use digitally or also print a hard copy and carry it with you.
- Ensure to download the My CityPASS app next to make reservations to the attractions if required. The app also features information about operating hours, location points, points, special offers and more.
- The pass is valid for 9 consecutive days from the first day you visit an attraction.
- Free cancellation anytime before the start of your experience
- These tickets are valid for 12 months from the date of purchase.
Combos
Combo (Save 5%): SUMMIT One Vanderbilt + 9/11 Memorial & Museum Tickets
from $79.81
$75.82
5% off
- Save time and money with a combo ticket, offering access to SUMMIT One Vanderbilt and the 9/11 Memorial & Museum.
- SUMMIT One Vanderbilt's observation deck spans 3 floors with immersive exhibits. Walk through the mirrored wonderland of "Air" and step onto the glass ledges in "Levitation".
- Check out the "Affinity" installation, where reflective orbs respond to your touch, and don't miss the stunning views of Manhattan from every angle.
- Witness 9/11 Memorial & Museum's exhibitions with artifacts, photos, and personal stories that provide deep historical insight.
- Outside, reflect at the twin pools with names etched in bronze, stand by the resilient Survivor Tree, and stroll through the serene Memorial Glades.
- Save time and money with a combo ticket, offering access to SUMMIT One Vanderbilt and the 9/11 Memorial & Museum.
- SUMMIT One Vanderbilt's observation deck spans 3 floors with immersive exhibits. Walk through the mirrored wonderland of "Air" and step onto the glass ledges in "Levitation".
- Check out the "Affinity" installation, where reflective orbs respond to your touch, and don't miss the stunning views of Manhattan from every angle.
- Witness 9/11 Memorial & Museum's exhibitions with artifacts, photos, and personal stories that provide deep historical insight.
- Outside, reflect at the twin pools with names etched in bronze, stand by the resilient Survivor Tree, and stroll through the serene Memorial Glades.
Inclusions
SUMMIT One Vanderbilt
- Entry to SUMMIT Experience (daytime/evening)
- Access to all 3 floors and immersive experiences
9/11 Memorial & Museum
- 9/11 Museum timed-entry ticket
- Access to the Museum's current exhibitions
- Access to the 9/11 Memorial, Survivor Tree, and Memorial Glades
- Free Wi-Fi
- 9/11 Memorial & Museum $2 service fee
SUMMIT One Vanderbilt
- Tip: Make sure to wear flat shoes since stilettos and boots could damage the mirrored floors.
- This experience is wheelchair and pram/stroller accessible.
- Your service animals are welcome at the venue.
9/11 Memorial & Museum
- Tip: Be respectful and mindful of others as this is a place of remembrance and mourning.
- This experience is wheelchair and pram/stroller accessible.
- Your service animals are welcome at the venue.
- There are no age restrictions, however, the exhibition may not be appropriate for visitors younger than 10 years of age.
- You can cancel these tickets up to 48 hours before the experience begins and get a full refund.
Top things to do in New York
Which 9/11 Museum ticket is best for you?
If you’re budget-conscious
Go for: Entry tickets
- Get timed entry to the 9/11 Museum with this ticket, along with access to all of the current exhibitions.
- Explore historical artifacts and memorials, the National September 11 Memorial, the Survivor Tree, & Memorial Glades.
Guide: Free downloadable audio guide
Recommended tours:
If you’re looking for an in-depth experience
Go for: Guided tours
- With tickets to a guided tour, not only do you get priority entrance access but you also get a complete lowdown on the museum’s history.
- Discover untold stories and explore the different highlights of the 9/11 Museum with an expert guide.
- This ticket also includes a 60-minute guided tour of the 9/11 Ground Zero.
Guide: Expert tour guide
Recommended tours:
If you want to explore beyond
Go for: Combo tickets
- Get a guided tour of New York City’s greatest landmarks - The Statue of Liberty, the 9/11 Memorial & Wall Street.
- Starting on Wall Street, explore the history of the location, then visit the 9/11 Memorial Museum for a guided tour.
- Catch the ferry to Liberty Island, and marvel at the beauty of the Statue of Liberty, and its history at the Liberty Island Museum.
Guide: Expert tour guide (only for the combo ticket)
Recommended tours:
Guided Tour of Statue of Liberty, 9/11 Memorial & Wall Street
Go City New York Explorer Pass: Choose 2 to 10 Attractions
Go City New York All-Inclusive Pass: 104 Attractions
Discounted tickets: Children between 7 to 17 and seniors above 65 get discounted tickets.
Cancellation policy: Cancel your tickets up to 24 hours before your visit for a full refund.
9/11 Memorial & Museum highlights
See all photos
What to see at the 9/11 Memorial & Museum?
Exhibits
The historical exhibits at the 9/11 Museum tell you the story of the 9/11 attacks and also take you through the events that led to it. The exhibits display items and mementos that were recovered from the site of the attacks and shed light on the first responders and also various other communities that were impacted by the attacks.
Explore the 9/11 Museum exhibits
Artifacts
The 9/11 Museum collection holds 70,000+ artifacts to date, as a repository of evidence and accounts of the 9/11 and 1993 attacks. It holds the history of the events in the objects and accounts of the victims, first responders, survivors, and their relatives.
Explore the 9/11 Museum artifactsPlan your visit to the 9/11 Memorial & Museum
Timings
Getting there
Facilities
Tips & guidelines
Store
Stay
9/11 Museum Opening Hours
Wednesday to Monday: 9 AM to 7 PM
9/11 Memorial Opening Hours
Daily: 8 AM to 8 PM
Duration of visit: 2 hours
9/11 Memorial & Museum opening hoursAddress: 180 Greenwich St, New York, NY 10007, United States | Find on Maps
- Subway: Take the N, R, W, or E train lines to get to the museum.
Nearest stop: WTC Cortland - Bus: Bus numbers QM7, QM8, QM11, QM25, & M55 will get you to the attraction.
Nearest stop: Churchstreet/Fulton Street. - PATH: The PATH train goes directly to the World Trade Center terminal from multiple stops in New Jersey.
Nearest stop: World Trade Center - Car: The museum does not provide parking, but the Battery Parking Garage and Harrison PATH station parking facility are convenient parking options.
- Toilets: Restrooms are available throughout the museum.
- Seating: There are benches available at the Concourse Lobby, Memorial Hall, Foundation Hall, Ramp, and within the exhibitions.
- Quiet space: Reflecting on 9/11 Studio is a designated quiet space in the museum. You can ask one of the staff members to direct you.
- Wi-Fi: All guests can avail of free Wi-Fi inside the museum.
- Coatroom: All large bags, backpacks, & large umbrellas must be checked in. All bags are subject to security screening.
- You can either choose audio, guided, or self-guided tours, based on your needs.
- Please carry a valid photo ID to avail reduced ticket pricing.
- Visitors may place items of tribute only in designated areas aside from the Memorial Pool.
- Please note that while there are no restrictions, the 9/11 Memorial Museum may not be appropriate for children below the age of 10.
- While personal photography is permitted, flash photography or professional photography is not permitted, unless otherwise authorized by the museum.
- Re-entry within the premises after exit is not permitted.
- Smoking and consuming alcohol are not permitted throughout the museum's premises.
- No four-legged animals other than service animals are allowed on the premises.
There is a store within the 9/11 Museum that has merchandise like books, gifts, trinkets, accessories, jewelry, and much more. You can also browse through the online 9/11 Museum store with international shipping where you can buy any of these items to do your part in commemorating the souls lost in these attacks.
About the 9/11 Museum store
Budget: Holiday Inn Manhattan, U.S. Pacific Hotel, Radisson Hotel Wall Street, & 31 Street Broadway Hotel.
Mid-range: Millennium Downtown New York City, Madison LES Hotel, & DoubleTree by Hilton New York Downtown.
Luxury: Four Seasons Hotel New York Downtown, Conrad New York Downtown, & Casa Cipriani New York (Rooms & Suites).
Accessibility at the 9/11 Museum
Accessible transportation
For the physically disabled
For the hearing impaired
For the visually impaired
Most of the public transportation in lower Manhattan, including buses and trains, have wheelchair-accessible entrances. The following transports are accessible by wheelchair.
- NYC transit buses: M5, M9, and M20
- Train stations: Chambers Street 1, 2, 3 subway stations, WTC Cortlandt 1 subway station, Fulton Street A, C, J, Z, 2, 3, 5 subway station, and Brooklyn Bridge/City Hall 4, 5, 6 subway station.
The accessible pick-up/drop-off location for privately owned vehicles is at the intersection of Liberty Street and Trinity Place.
Ramp: There is a ramp that leads towards the overlook that can be easily navigated by staying on the right. Visitors can also use the elevator to reach the lower levels.
- Wheelchair accessibility: There are several entrances to the Memorial, marked with the wheelchair symbol. All commonly used mobility devices are also permitted on the premises. Visitors can also make use of the manual wheelchairs and wheeled walkers available free of charge at the reception.
- Navigation: Every level of the museum has accessible escalators and elevators, next to the stairs. All areas open to the public are wheelchair accessible. The Memorial pool parapets are designed so a seated or shorter person may have the same view of the Memorial voids, and can access the inscriptions.
- Service animals: Service animals are welcome on the premises.
- Care partners: Free admission is offered to a care partner, accompanying a differently abled individual. Request the ticket, after purchasing your ticket, by sending an email to the memorial office.
- Assistive Listening System: Induction loop transmitters compatible with hearing aids and cochlear implants are installed wherever there is audio around the museum.
- Captioning and transcripts: Open captioning or transcripts are available for all the installations that feature audio. For videos, captions are on the screen. For simply audio, captions are provided nearby on a printed card, or monitor.
- Sign language tour and interpretation: An ASL video tour is available with audio guides, details of the events of 9/11, and personal accounts. The ASL devices are available at the Information Desk. ASL Interpretation is available free of cost with the guided tours, provided 2 weeks’ notice is given via email.
- Real-time captioning: Real-time captioning for events and programs is available with a 3-week notice.
- Readers: Staff members are available throughout the museum to assist visitors in navigating the touch screen interactive exhibits. You can request this service at the Information Desk.
- Sighted guides: Sighted guides are available to assist with the navigation of the Museum on advance notice.
- Verbal description tours: Guided verbal description tours are available at the 9/11 Memorial Museum upon request with a 3-week notice.
- Audio description: The Audio Description tour included in the audio guide allows blind visitors to independently explore the Museum while listening to descriptive personal accounts, the history, and the events of 9/11. It is VoiceOver compatible with IOS devices, and the device is provided at the Information Desk.
Beyond the 9/11 Museum
Museum of Modern Art
Devoted exclusively to modern art, MoMA is one of the largest establishments for unconventional and contemporary artwork.
Statue of Liberty
Take the ferry, and visit Liberty Island, to marvel at the history and beauty of Lady Liberty, and the Liberty Island Museum.
Empire State Building
The 102-storeyed marvel is one of the most popular landmarks of New York. Climb up to its observatory to get 360-degree panoramic views of New York City.
Frequently asked questions about 9/11 Museum tickets
Where can I purchase 9/11 Museum tickets?
You can purchase 9/11 Museum tickets online.
Are 9/11 Museum tickets available online?
Yes, the 9/11 Museum tickets are available for purchase online.
Are there discounts available on 9/11 Museum tickets?
Children between 7 to 17 years and seniors above 65 get discounted ticket rates.
What is the cancellation policy on my 9/11 Museum tickets?
You can cancel your 9/11 Museum tickets up to 24 hours before the experience and get a full refund.
Does the 9/11 Museum have skip-the-line tickets?
Yes, 9/11 Museum skip-the-line tickets are available online. You can also choose a guided tour for priority access.
Does the 9/11 Museum have guided tours?
Yes, book a 9/11 Museum guided tour for a more in-depth experience.
What is the best way to buy 9/11 Museum tickets?
It is best to book 9/11 Museum tickets online for discounts and convenience.
What is the price of 9/11 Museum tickets?
Tickets for the 9/11 Museum experience are priced at $33 and above.
Is it worth visiting the 9/11 Museum and Memorial?
The 9/11 Memorial Museum commemorates the sacrifices that many people made during the events of the 9/11 attacks. The Museum is a tribute to everyone who lost their lives and also to the efforts and unity that people showed in rescuing the survivors. Visiting the 9/11 Memorial Museum allows you to connect with all the lost souls and take pride in the resilience of humanity.
Where is the 9/11 Museum located?
The 9/11 Museum is located at 180 Greenwich Street, in Lower Manhattan, New York, United States. Find it on Maps.
What are the 9/11 Museum opening hours?
The 9/11 Museum is open from Wednesdays to Mondays from 9 AM to 7 PM.
What are the 9/11 Memorial opening hours?
The 9/11 Memorial is open every day from 8 AM to 8 PM.
When is the best time to visit the 9/11 Museum?
The best time to visit the 9/11 Museum is early morning within an hour of its opening when crowds are lesser and you can take your time exploring the museum.
Is the 9/11 Museum wheelchair accessible?
Yes, the 9/11 Museum is entirely wheelchair accessible. Standard manual wheelchairs and wheeled walkers are available free of charge for use in the museum and can also be reserved.
Are audio guides available at the 9/11 Museum?
Yes, you can download the audio guide app at the 9/11 Museum and explore the place at your own pace.
Does the 9/11 Museum have parking facilities?
While the 9/11 Museum does not provide parking and on-street parking is limited, the Battery Parking Garage and Harrison PATH station parking facilities are convenient paid parking options near the museum.